Informationen zu BeckmanConnect-Benachrichtigungen
Benachrichtigungen werden bis zu einmal täglich an die Windows-Mitteilungszentrale und an den BeckmanConnect-Benachrichtigungsclient gesendet, wenn ein Problem erkannt wird.*
Wenn eine Benachrichtigung gesendet wird, während das Gerät offline ist, wird sie nach dem Start in der Windows-Mitteilungszentrale angezeigt (nur wenn das Gerät innerhalb von 24 Stunden, nachdem die Benachrichtigung generiert wurde, gestartet wird und online ist). Ist das Gerät in dem 24-Stunden-Zeitraum nicht online, wird die Benachrichtigung erst dann in der Windows-Mitteilungszentrale angezeigt, wenn eine neue Benachrichtigung gesendet wird. Sie wird jedoch weiterhin im BeckmanConnect-Benachrichtigungsclient angezeigt.
Benachrichtigungen in der Windows-Mitteilungszentrale werden kurz auf dem Bildschirm angezeigt, und in Windows 10 können zuvor gesendete Benachrichtigungen über das Kommentarsymbol in der unteren rechten Ecke des Bildschirms angezeigt werden. Klicken Sie einfach auf das Popup-Fenster der Benachrichtigung oder das Symbol des BeckmanConnect-Benachrichtigungsclients, um die Schnittstelle zu laden. Wenn das Fenster des BeckmanConnect-Benachrichtigungsclients bei Eingang einer Benachrichtigung geöffnet ist, müssen Sie es schließen und erneut öffnen, um die aktualisierte Liste anzuzeigen.
Das Dropdown-Menü im BeckmanConnect-Benachrichtigungsclient kann verwendet werden, um Windows-Benachrichtigungen für einen bestimmten Zeitraum stummzuschalten. Sobald Sie eine Verzögerungszeit (Schlummerzeit) festgelegt haben, ist es für die verbleibende Schlummerzeit gesperrt.
*Benachrichtigungen sind nur bei BeckmanConnect Version 2.0 oder höher verfügbar.
Notification Types and Resolution
"Service Contract or Warranty expired / Service Contract or Warranty is expiring on {date}"
Frequency:
- Service contract checks are done once daily.
- One notice per 30-day, 60-day, 90-day, and expiration time point.
Resolution:
Contact your local service representative for options to continue service coverage.
"Remote support software (TeamViewer) has been offline for more than {#} days"
Frequency:
- TeamViewer status is checked daily.
- If your TeamViewer is offline for more than 30 days, messages will be sent every 7 days until the issue is resolved.
Our records indicate TeamViewer remote desktop software was installed via the BeckmanConnect installer but has not been seen online for # of days. The TeamViewer application is set to always run when the PC is on and has internet connectivity. If you receive this message after having the controller PC off for more than 7 days, the message should resolve and be removed from the notification center upon the next daily TeamViewer status check. If the notification is still present in the notification client after 24 hours, proceed with troubleshooting.
Resolution:
- Please confirm the TeamViewer application is still present on your system.
- If it is not present: remove BeckmanConnect from the Control Panel and reinstall with the latest installer available on the BeckmanConnect website.
- If TeamViewer is present on your system, please open the application and confirm the status in the lower left is green. If the status is green, please contact [email protected] for assistance.
- If the status is not green, please verify http://www.teamviewer.com/ is accessible.
- If TeamViewer is accessible but the issue persists, contact [email protected].
- If TeamViewer is blocked, work with your IT department to remove the restriction. If the restriction cannot be removed, remove the BeckmanConnect remote desktop feature.
"The BeckmanConnect security policy has been altered or is missing"
Frequency:
- Security policy status is checked daily.
- Messages will be sent once per day until the issue is resolved.
Resolution:
The policies that secure your TeamViewer client are not configured properly. To maximize the security of your PC and reduce the probability of unauthorized access:
- Uninstall BeckmanConnect from the Control Panel.
- Remove TeamViewer if still installed.
- Download and install the latest BeckmanConnect installer from the BeckmanConnect website.
"Remote support software (TeamViewer) is no longer present on your system"
This message is only available when the data collection and remote support features are both installed.
Frequency:
- TeamViewer installation status is checked daily.
- Messages will be sent every 7 days until the issue is resolved.
Resolution:
- Uninstall BeckmanConnect using Control Panel if it is currently installed.
- Reinstall BeckmanConnect using the latest installer available from the BeckmanConnect website.
"Your instrument has not synced data for more than # days"
This message is only available when the data collection feature is installed.
Frequency:
- Data sync status will be checked daily.
- Once data has not been uploaded for 7 days, a notification will be sent daily until the issue is resolved.
Resolution:
Review the BeckmanConnect notification icon to determine the current synchronization status and follow the recommended action below.
| Status Icon | Description | Recommended Action |
|---|---|---|
 |
Data sync is working, and the issue is now resolved. | No action necessary. The notification will soon disappear from the notification client's list of active issues. |
 |
If this icon is present for more than 10 minutes and internet connectivity is available, there may be a communication issue with Beckman Coulter servers. |
Zip all log files present at
C:\ProgramData\Beckman Coulter\Connect\Log and send them to
[email protected] for troubleshooting.
|
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