Flow Cytometry Service Plans
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Optimize your uptime with proactive maintenance and priority response

We’ll work with you to keep your Flow Cytometers and Cell Sorters working at peak performance—reliably and consistently. 
A service contract is designed to give you peace of mind by minimizing the impact of service activities on your lab’s throughput and resources.

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Choose the plan that's right for you:

Installation-qualification-cytoflex
Start-Up Care Service Plan
 
  • Annual preventive maintenance during warranty
  • Labor, travel & certified parts included
  • Priority response 
  • Basic operator training
  • Basic application support at your facility
  

 

*Plans may vary by region. Contact your local service team for details

Prevention Plus Service Plan
 
  • Annual preventive maintenance
  • Discount on labor, travel & certified parts
  • Discount on software & engineering updates
  
Protective
 
  • Annual preventive maintenance
  • Labor, travel and certified parts included
  • 3 day response time guarantee
  • Basic operator training
  • Basic application support at your facility
  
Comprehensive Plans
 
  • Annual preventive maintenance
  • Labor, travel and certified parts included
  • 2 day response time guarantee
  • Basic operator training
  • Basic application support at your facility
  • Instrument relocation support
  

Additional services to consider:

BeckmanConnect Remote Service

BeckmanConnect remote service provides ample benefits, streamlining our quality service by allowing our technicians to diagnose and troubleshoot issues in real-time, keeping your instruments in top shape, maximizing uptime and performance.

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Qualification Services 

To help meet regulatory requirements, our certified service engineers are extensively trained in Installation Qualification and Operational Qualification (IQ/OQ) procedures and protocols.

  • Qualified installation services 
  • Requalification services
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Compare Plans:

 

Beckman Coulter Service Plans
WARRANTY PERIOD POST-WARRANTY PERIOD
Plan Benefits Warranty Start-Up Care
Premium Services		 Prevention
Plus		 Protective
Customer Preferred Service Option
Comprehensive
Certified parts, labor
 
 
 20% Off
 
 
Travel expenses1
 
 
 20% Off
 
 
Annual preventive maintenance 1 PM 1 PM 1 PM 1 PM
Annual health check2
 
 
 
Onsite response time guarantee3
 
 
 
Remote technical support
 
 
 
 
 
Software & Engineering updates4
 
 20% Off
 
 
Annual basic operator training5
 
 20% Off
 
 
Operational qualification (OQ) AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE
Application Support6
 
 
 AVAILABLE
 
 
BeckmanConnect Remote Connectivity7
 
 
 
 
 
Relocation support
 
 
  1. Within 100 miles of a Beckman Coulter Service hub.
  2. Proactive service check performed by a Beckman Coulter field service engineer to address any system or service performance issues.
  3. Priority response guaranteed. Contact your local service representative for guaranteed response times based on your location.
  4. Reliability updates include hardware, software and instrument modifications to recommended levels.
  5. Services performed at your facility by a Beckman Coulter field service engineer.
  6. Beckman Coulter application scientist will provide basic onsite support, at customer request. Advanced application support packages available. Contact your Beckman Coulter sales representative for more information.
  7. Contact your Beckman Coulter sales or service representative for more information on features and eligible instruments.