Ecommerce FAQs

For your convenience, check here first for answers to your questions about registering for online ordering, purchasing our products online, contract pricing, billing, shipping and more. If you don't find the answer you seek, please contact us.

 

 
How do I attach a PDF file containing my purchase order, tax form or quotation document? | How do I attach a PDF file containing my purchase order, tax form or quotation document?
Will I be notified if a part is on back-order? | Will I be notified if a part is on back-order?
I need to use a billing and shipping address that Beckman Coulter does not have on file. How do I do that? | I need to use a billing and shipping address that Beckman Coulter does not have on file. How do I do that?
I want to use a different address, but just on this order. How do I do that? | I want to use a different address, but just on this order. How do I do that?
How do I set the billing or shipping address to a different one than I used for registering? | How do I set the billing or shipping address to a different one than I used for registering?
How can I use a credit card? I don't see a place to enter one in the checkout process. | How can I use a credit card? I don't see a place to enter one in the checkout process.
How can I use a purchase order? The system is not letting me use one in the checkout process. | How can I use a purchase order? The system is not letting me use one in the checkout process.
How do I see my contract prices? | How do I see my contract prices?
What if I fail to confirm my order and do not complete the checkout process? | What if I fail to confirm my order and do not complete the checkout process?
Why can't I see prices in the catalog? | Why can't I see prices in the catalog?
What countries does the Beckman Coulter online store support? | What countries does the Beckman Coulter online store support?
I have multiple contracts that apply to an item. How do I see the price for a specific contract? | I have multiple contracts that apply to an item. How do I see the price for a specific contract?
I have a Cost per Test contract, where I receive reagents, parts, and supplies at no charge. Can I place orders for these supplies through Beckman.com? | I have a Cost per Test contract, where I receive reagents, parts, and supplies at no charge. Can I place orders for these supplies through Beckman.com?
How do I register for online ordering? | How do I register for online ordering?
I have a contract with an authorized Beckman Coulter dealer. Can I shop on Beckman.com? | I have a contract with an authorized Beckman Coulter dealer. Can I shop on Beckman.com?
Why do some items in the catalog not show prices? | Why do some items in the catalog not show prices?